We offer guaranteed delivery on certain fast delivery speeds and select products. When guaranteed delivery is available on an order, it will be clearly marked on the checkout page with an associated delivery date and fee (if applicable).
If we provide a guaranteed delivery date and a delivery attempt is not made by this date, we will provide a refund of any shipping fees associated with that order.
To inquire about a refund, please contact us and click "An Order I Placed." Select your order, then select Problem with an order > Shipping or delivery issues > Shipment is late.