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Ho to request a refund policy

Ho to request a refund policy

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Ho to request a refund policy

If your item arrives damaged or faulty, you can return it for a refund or if the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under the BATL guarantee.

 

Start a return

 

To start a return, log into "my account" select the item you want to send back from your recent purchases:

  1. Find the item in your Purchase history and select Return this item.
  2. Select your reason for the return.
  3. If the item arrived damaged, broken, or faulty, you have the option to add up to 10 pictures showing any scratches or defects.
  4. Select Send.